DELIVERY AND RETURNS


 

SHIPPING INFORMATION

 

Due to Covid-19, many of our shipping carriers are experiencing delays in delivering orders. Please expect that after your order has shipped, it might experience carrier delays and may take longer than usual to receive.

Please continue to check your parcel's location via the tracking link you were sent in your dispatch email, although this may not update for a day or two until the package gets to the destination country. This will give you the most up to date information – unfortunately, in this instance, our customer services team will not have access to anything that differs to the tracking details.

We currently only ship to Belgium, The Netherlands, France and Germany.

Destination Method Cost Timescale
Belgium Service Point Delivery 3.65€
Free over 50€
1-2 Days
Standard 5.55€
Free over 50€

1-2 Days

France Service Point Delivery

7.20€
Free over 50€

Up to 5 Days
Standard

13.93€
Free over 50€

Up to 5 Days
 The Netherlands Service Point Delivery 

4.22€
Free over 50€ 

Up to 5 Days 
Standard

8.80€
Free over 50€

Up to 5 Days
Germany Service Point Delivery

7.66€
Free over 50€

Up to 5 Days
Standard

10.24€
Free over 50€

Up to 5 Days

 

We deliver Monday - Friday, excluding Bank Holidays. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy periods (including sale) deliveries may take a little longer. We cannot accept responsibility for late deliveries due to unforeseen circumstances outside of our control.

 

RETURNS POLICY

 

Faulty items must be reported within 14 days for a refund. 

All items are quality controlled and checked before they are dispatched to our customers.

If your item has been damaged in transit, please email us immediately with an image. Damaged items that are in an unusable condition will be replaced. If you have received the wrong item or a missing item, please contact us immediately as we will not be able to rectify after 7 working days. 

Final sale items and cannot be returned or exchanged, unless required by law.

 

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